Shipping policy
Shipping Policy
Last updated: November 29, 2025
Thank you for shopping with Puppy Home.
We are committed to delivering your handmade, high-quality pet furniture in a reliable and timely manner.
Please review our shipping policy below.
Processing Time
All products are handmade to order.
Please allow 3–5 business days for order processing and preparation before your item ships.
Shipping Time
Once shipped, your order typically arrives within:
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United States: 7–20 business days
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Canada: 10–20 business days
- Europe: 7–18 business days
Please note: Holiday seasons or carrier delays may extend shipping times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight/dimensions of the item.
Free shipping may be available for qualifying orders, as displayed on our website.
Tracking Your Order
All orders include tracking information.
You will receive a tracking number via email once your package has shipped.
Wrong Address Disclaimer
The customer is responsible for providing the correct shipping address.
We are unable to change the shipping address once the order is processed.
Orders returned due to an incorrect address may incur additional shipping charges.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery).
We will work with the carrier to investigate and resolve the issue.
Contact Us
For any shipping-related questions, please reach out to us:
Email: p.home.shopify@gmail.com
Phone: +1 (404) 408-1643
Business Address: 2935 Blackstock Dr, Cumming, GA, 30041, USA
Business Hours: Monday – Friday, 9 AM – 5 PM EST